Return Policy

Return & Refund Policy πŸ”„

Not happy with your purchase? Check out our return and refund guidelines to see how we can help. πŸ’°

At Lace Mystic, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, you may request a return within 14 calendar days of receiving your order, in accordance with applicable consumer protection regulations.

Please read this policy carefully before initiating a return.

Right of Withdrawal

You have 14 calendar days from the delivery date to notify us in writing that you wish to return your order.

To validly exercise your right of withdrawal, you must contact us within this 14-day period. After notifying us, the item must be shipped back within 14 calendar days from the date your return request is approved.

Returns requested or shipped outside these deadlines are considered invalid and will not be accepted under any circumstances.

Return Conditions

To be eligible for a refund, items must:

  • Be unused and unworn;
  • Be in their original condition;
  • Include all original packaging, tags, and accessories.

Once we receive and inspect the returned item, refunds will be processed within 10 business days to the original payment method used for the purchase.

Original shipping charges are non-refundable.

Unless the return is due to our error (such as receiving an incorrect or defective item), return shipping costs are the sole responsibility of the customer.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please return the original item following our return procedure and place a new order separately.

Damaged or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide clear photos showing the issue.

Upon verification, we will offer either:

  • A replacement item; or
  • A full refund.

No additional charges will apply in these situations.

Non-Returnable Items

To ensure product quality and fairness for all customers, we cannot accept returns for:

  • Items that have been worn, used, washed, altered, or damaged by the customer;
  • Promotional, clearance, or discounted items (unless received incorrectly or defective);
  • Items returned without prior authorization from our support team;
  • Returns requested or shipped outside the permitted return period.

Unauthorized Returns

Packages sent without prior authorization, outside the legal return period, or without complying with our return instructions will not be accepted, processed, or refunded.

Customs, Duties & International Return Shipments

As our return facility is located internationally, customers are solely responsible for ensuring compliance with all customs regulations applicable to their return shipment.

Lace Mystic does not handle, manage, pay, reimburse, or assist with:

  • Customs clearance procedures;
  • Import duties;
  • Customs taxes;
  • VAT, GST, or similar taxes;
  • Brokerage fees;
  • Storage fees;
  • Customs-related documentation;
  • Any charges imposed by customs authorities or shipping carriers.

Any customs duties, taxes, fees, or expenses incurred during the return process are entirely the responsibility of the customer.

Returns that are delayed, refused, held, abandoned, destroyed, or returned due to customs issues, unpaid fees, incomplete documentation, or failure to complete customs clearance procedures will not be eligible for a refund.

We are unable to intervene with customs authorities on behalf of customers and assume no responsibility for customs-related delays, costs, or complications.

How to Request a Return

To initiate a return, please contact us at:

Support@mysticlingeriestore.com

Please include:

  • Your order number;
  • The reason for the return;
  • Photos of the item (if applicable).

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without prior authorization, as unauthorized returns may not be processed.

Return Address

Consignee: Surui Warehouse

Delivery Address:
3rd Floor, West Side of Freight Elevator,
West Gate Building 5,
Hangzhou Shanglian Technology Co., Ltd.,
Renhe Street, Yuhang District,
Hangzhou City, Zhejiang Province,
China

Mobile:
18969130737

Additional Information

To keep our prices competitive, we work with fulfillment centers located in different regions. As a result, orders may be shipped from various warehouses depending on product availability and destination.

Delivery times may vary by country and carrier.

Return processing may take up to 10 business days after the returned package is received and inspected.

Refunds will be issued to the original payment method used during checkout.

Unlike large retailers with centralized warehouses, our logistics network allows us to offer a broader product selection at competitive prices. Because of this, shipping and return transit times may occasionally be longer than expected.

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us at:

Support@mysticlingeriestore.com

We're here to help and ensure your experience with Lace Mystic is always positive. πŸ’–